FAQs: Genesys Cloud for Firefox
Do the Genesys Cloud embedded clients allow users to use click-to-dial on behalf of a queue?
Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys… [More]
Name change implications for the embedded clients
In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because… [More]
Why aren’t notifications appearing?
You selected Show system notification for alerting interactions in the client, but… [More]