FAQs: Collaborate for Android

What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?

Collaborate is a chat application that allows you to collaborate with your… [More]

What happens if I am signed into both Collaborate and Communicate and I sign out of one?

When you sign out of either Collaborate or Communicate for Android, Genesys… [More]

If I use a remote phone, do I receive calls if Collaborate is backgrounded?

Genesys Cloud sends your incoming calls to voicemail if your status is… [More]

Can I receive calls with the Collaborate mobile app?

No. Collaborate for iOS and Android is not a telephony endpoint, but… [More]

Why are Collaborate for Android users missing expected functionality, such as the inbox or call controls?

Missing permissions can cause this behavior with Collaborate for Android. Add the… [More]

On Android devices, what do I receive notifications for and how?

Collaborate for Android mobile app notifies you of one-to-one chat messages and… [More]

How does my current location sync between Collaborate for Android and the desktop or browser apps?

If you log in on multiple clients, then Genesys Cloud reports your… [More]

How can I add notes to a voicemail message in Collaborate for Android?

To use Collaborate for Android to add a note, tap Add in… [More]

How can I check my voicemail messages with Collaborate for Android?

To use Collaborate for Android to check voicemail messages, follow these steps:… [More]

How do I make a conference call with Collaborate for Android?

To make a conference call with Collaborate for Android, follow these steps:… [More]

How do I hang up a call from within Collaborate for Android?

Navigate back into Collaborate for Android, and tap the Hang Up button.

How do I select a station with Collaborate for Android?

The station you select with any app synchronizes with all other apps…. [More]

How do calls work using Collaborate for Android?

When you start a call from Collaborate, you must select one of… [More]

Where can I download the desktop and mobile apps?

You can download Collaborate for Android from the Google Play store. Search… [More]

How can I check for available updates for Collaborate for Android?

To check the version of Collaborate for Android that you have, do… [More]

How do I sign out of Collaborate for Android?

To sign out of the Collaborate for Android, do the following: To… [More]

How do I change my location setting with Collaborate for Android?

If you previously declined to allow Collaborate for Android access to your… [More]

How do I share my current location with Collaborate for Android?

When you install Collaborate for Android, the installation process prompts you to… [More]

How does status sync between the mobile app and the desktop or browser apps?

When you change your status in any app, the change synchronizes with… [More]

How do notifications sync between the mobile apps and the desktop or browser apps?

When your desktop browser app presence is Online or Busy, you do… [More]

If I deleted a group voicemail, did I delete it for everyone in the group?

Yes. When you delete a group voicemail, you immediately delete it from… [More]

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then Genesys Cloud reports your… [More]

How do I select my region?

When you log in to the browser app, desktop app, or mobile app,… [More]