FAQs: Communicate for Android

What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?

Collaborate is a chat application that allows you to collaborate with your… [More]

What are the requirements for Communicate for Android and iOS?

To use Communicate for Android or Communicate for iOS you must have… [More]

Can I receive call center interactions with Communicate for Android or Communicate for iOS?

No. Communicate for Android and Communicate for iOS are mobile apps for… [More]

How can I check for available updates for Communicate for Android?

To check the version of Communicate for Android that you have, do… [More]

What happens if I am signed into both Collaborate and Communicate and I sign out of one?

When you sign out of either Collaborate or Communicate for Android, Genesys… [More]

When I make an outbound call with Communicate for Android or iOS, what number does the recipient see?

The recipient sees Genesys Cloud phone number instead of the cell phone… [More]

Can I silence the ringer for Communicate for Android?

Yes. Incoming calls for Communicate appear as notifications. To silence the ringer,… [More]

With Communicate, what do I receive notifications for and how?

Communicate for Android and iOS notifies you of incoming calls.

How do I log out of Communicate for Android?

To log out of Communicate for Android, tap Menu and then Logout.