FAQs: Architect audio buffer and flush

Can I flush queued audio sooner than flow termination or the next request for user input?

VXML’s queue-based architecture for playing audio is efficient and also key to… [More]

Does Architect flush or play audio that is queued due to previous calls?

In Architect, three operations obtain user input: Menus Collect Input actions Bot… [More]

How does barge-in work with audio?

The barge-in function allows user input, speech or DTMF, to interrupt the… [More]

When does Architect force audio to flush?

At times, Architect forces audio to flush behind the scenes by injecting… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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