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Release Notes

Find out about the latest Genesys Cloud releases.

Popular articles

See what's trending on the Resource Center.

Are you a new user?

Learn about GCXNow free trials and review installation and configuration procedures. Find out more

Business users

Chat, video, directory, hierarchy views, screen sharing, and file sharing.

Administrators

Setup and management of your Genesys Cloud organization.

Contact center managers

Customer interaction functionality for managers.

Contact center agents

Customer interaction functionality for agents.

Resources

Education, services, support, apps, security, and legal.

Solutions, subscription plans, licensing, and pricing

Genesys Cloud product solutions, subscriptions, license tiers, and comparison plans.

FAQs

See our most frequently asked questions.

Glossary

Learn about terms used in Genesys Cloud.

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Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.