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Genesys Cloud Resource Center
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Release Notes
New
Find out about the latest Genesys Cloud releases.
Popular articles
See what's trending on the Resource Center.
Are you a new user?
Learn about GCXNow free trials and review installation and configuration procedures.
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Business users
Chat, video, directory, hierarchy views, screen sharing, and file sharing.
Administrators
Setup and management of your Genesys Cloud organization.
Contact center managers
Customer interaction functionality for managers.
Contact center agents
Customer interaction functionality for agents.
Resources
Education, services, support, apps, security, and legal.
Solutions, subscription plans, licensing, and pricing
Genesys Cloud product solutions, subscriptions, license tiers, and comparison plans.
FAQs
See our most frequently asked questions.
Glossary
Learn about terms used in Genesys Cloud.
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