The Resource Center is your one-stop location for learning about the Genesys Cloud product. Browse for how-to and reference articles, seek answers to your questions using the FAQs, and use the glossary to look up industry terms that may be new to you. Explore the video library for quick overviews of various tasks and concepts. Review our Release Notes for a summary of the latest updates.


Check out the Get to know the Genesys Cloud Resource Center video and investigate FAQs.

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Prepare for upcoming changes

Learn about upcoming features, deprecations, and other Genesys Cloud platform news.

Access from within the Genesys Cloud product

You can access and search the Resource Center right from within the Genesys Cloud product.

Additional resources

Explore the Genesys Knowledge Network for community, training, and product resources. Discover the Genesys Community, a place to connect with peers, share your expertise, and ask questions of your own.