FAQs: Dialogflow

Google Cloud Dialogflow design time issues in Architect flow

Make sure to set the correct Bot language locale for your bot… [More]

How can I select the Google Cloud Dialogflow text-to-speech voice?

To apply your preferred text-to-speech voice, in the Google Cloud Dialogflow console… [More]

How do I configure barge-in for my Google Cloud Dialogflow bot?

You can enable barge-in functionality for the Call Dialogflow Bot action in… [More]

How does Genesys bill text-to-speech (TTS) with Google Cloud Dialogflow?

When Google text-to-speech (TTS) plays back within Google Cloud Dialogflow, Genesys includes… [More]

What roles do I add to my Google Cloud Dialogflow service account?

Grant the Dialogflow API Client and Dialogflow API Reader roles to the service account…. [More]

Which text-to-speech (TTS) engine performs the TTS playback when using the Google Cloud Dialogflow CX integration in an Architect call flow?

Text-to-speech (TTS) playback depends on the voice you choose in Architect: If… [More]

Why can’t I see multiple bots in the GCP console?

Google only allows one bot per project. To see multiple bots, create… [More]

Why do I see a Google Cloud Dialogflow validation warning?

Do you see the following validation warning: “There are no Architect supported… [More]

Why doesn’t my Google Cloud Dialogflow intent appear as an output in Architect?

To appear as an output in Architect, when you create an intent… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.