Why can't I install the Lex or Lex V2 integration?

Amazon Lex and Lex V2 are premium applications. You cannot install a premium application until you update your Genesys Cloud subscription, by purchasing a license to use the application in your organization. To purchase a premium app, contact Genesys Cloud Sales. For more information, see About premium applications.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Why can’t I install the Lex or Lex V2 integration?