FAQs: Genesys Cloud Voice

Can we implement our own STUN/TURN server to proxy connections to Genesys Cloud?

No. There is currently no way to use a private STUN/TURN server…. [More]

Does Genesys Cloud Voice support STIR/SHAKEN?

Genesys has made every reasonable effort to institute industry best practices and… [More]

Does SMS automatically transfer along with voice when I port numbers to Genesys Cloud Voice?

No. The Genesys Cloud Voice number porting process is specifically designed for… [More]

How can I view data about my Genesys Cloud usage?

You can download your usage reports to see details about prior usage…. [More]

When porting over a toll-free or DID number, is there still a NRC and MRC charge for those numbers?

Yes. If numbers are ported to Genesys Cloud, there is a one-time… [More]

Why are calls from users with only extensions being blocked in Genesys Cloud Voice?

Calls from Genesys Cloud Voice must have a valid number associated with… [More]