FAQs: Genesys Cloud Voice
Genesys has made every reasonable effort to institute industry best practices and… [More]
Yes. If numbers are ported to Genesys Cloud, there is a one-time… [More]
What happens when the user flags the call? Can I as an administrator see the flag in reports? Or is it just information for Genesys?
In Performance > Interactions, Genesys Cloud Supervisors can see that an agent… [More]
You can download your usage reports to see details about prior usage…. [More]
No. There is currently no way to use a private STUN/TURN server…. [More]
Calls from Genesys Cloud Voice must have a valid number associated with… [More]