FAQs: Genesys Cloud Voice


When porting over a toll-free or DID number, is there still a NRC and MRC charge for those numbers?

Yes. If numbers are ported to Genesys Cloud, there is a one-time [More]

What happens when the user flags the call? Can I as an administrator see the flag in reports? Or is it just information for Genesys?

In Performance > Interactions, Genesys Cloud Supervisors can see that an agent [More]

How can I view data about my Genesys Cloud usage?

You can download your usage reports to see details about prior usage. [More]

Can we implement our own STUN/TURN server to proxy connections to Genesys Cloud?

No. There is currently no way to use a private STUN/TURN server. [More]

Why are calls from users with only extensions being blocked in Genesys Cloud Voice?

Calls from Genesys Cloud Voice must have a valid number associated with [More]