FAQs: Genesys Cloud Voice
Yes. If numbers are ported to Genesys Cloud, there is a one-time [More]
What happens when the user flags the call? Can I as an administrator see the flag in reports? Or is it just information for Genesys?
In Performance > Interactions, Genesys Cloud Supervisors can see that an agent [More]
You can download your usage reports to see details about prior usage. [More]
No. There is currently no way to use a private STUN/TURN server. [More]
Calls from Genesys Cloud Voice must have a valid number associated with [More]