FAQs: Sites

Can I use the PureCloud Voice – AWS site when creating phones?

No. If you use BYOC Cloud or Genesys Cloud Voice, when you… [More]

How many sites can connect to Genesys Cloud?

Up to 1,000 sites can connect to Genesys Cloud. We recommend placing… [More]

If I change the location associated with a site, will this temporarily impact my service?

No. Changing the location associated with a site will not impact service…. [More]

What are the differences between locations, geolocations, and sites in Genesys Cloud?

Genesys Cloud includes three independent concepts that people often call locations: A… [More]

What is a Default site?

When you have multiple sites, you must designate one of those sites… [More]

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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