FAQs: Quality management

How can managers see their employee’s quality evaluations?

Anyone with the appropriate permissions can see evaluations, so it depends on… [More]

Topic spotting – What is the best way to organize my topics ?

The best way to organize topics is to tag them.  Tags provide… [More]

What happens if a metered evaluation policy matches more interactions than it is set to evaluate?

Genesys Cloud does not assign evaluations for the extra interactions. For example,… [More]

What is quality management ?

Quality management is a set of tools and processes to ensure that… [More]

Which evaluation policy should I use?

The selection of one of the following evaluation policies depends on the… [More]