FAQs: SMS short codes

How can I avoid delays in processing my short code application?

Make sure that you have filled in all fields in the application…. [More]

How long does it take to get a short code?

Short codes take 8–12 weeks to provision. This period allows for review… [More]

What happens once I submit my short code application?

After, you submit your short code application, we will review it for… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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