FAQs: SMS long codes

Does Genesys Cloud support group SMS?

Not at this time. If an end user sends a group SMS,… [More]

How do I send an SMS message from an Architect call flow?

To configure agentless SMS notifications from an Architect flow: Create a data… [More]

How does Genesys Cloud handle SMS messages with Unicode characters?

Some languages, like Arabic and Japanese, use unicode characters. Genesys Cloud can… [More]

Is there a character limit for SMS messages?

Yes. Most SMS messages have a limit of 160 characters. If an… [More]

What are SMS pricing rate classes?

Rate classes are the way that Genesys Cloud categorizes SMS pricing. More… [More]

Why do sender IDs change in international SMS messages?

When crossing an international border, the SMS message’s sender ID may change. … [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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