FAQs: SMS long codes

Does Genesys Cloud support group SMS?

Not at this time. If an end user sends a group SMS,… [More]

How do I send an SMS message from an Architect call flow?

To configure agentless SMS notifications from an Architect flow: Create a data… [More]

How does Genesys Cloud handle SMS messages with Unicode characters?

Some languages, like Arabic and Japanese, use unicode characters. Genesys Cloud can… [More]

Is there a character limit for SMS messages?

Yes. Most SMS messages have a limit of 160 characters. If an… [More]

What are SMS pricing rate classes?

Rate classes are the way that Genesys Cloud categorizes SMS pricing. More… [More]

Why do sender IDs change in international SMS messages?

When crossing an international border, the SMS message’s sender ID may change. … [More]