Yes. Under certain circumstances, such as working with SCIM clients, you may… [More]
No. Records in your call history are permanent. You cannot delete entries from… [More]
If you have a physical phone set as your default phone, then… [More]
Yes, you can use a CSV file to import phone configurations into… [More]
No. Genesys decided to exit the hardware resale business and no longer… [More]
If you are experiencing some sort of conflict/problem with a certain version… [More]
You can find out what firmware version a phone is running by… [More]
When a phone is provisioned or rebooted, Genesys Cloud automatically updates the phone… [More]
Please contact your Genesys Cloud sales team (direct or partner) for new… [More]
You can find out which phones are registered to particular users by… [More]
No. You cannot customize ringtones for the PureCloud softphone.
Ringtone customization is not currently available.
A badge, or visual alert, on an icon, such as Calls, Chat,… [More]
The Genesys Cloud WebRTC phone runs right from your browser. There is… [More]
The PureCloud Softphone is a software-based phone that requires Microsoft Windows. There… [More]
When a physical phone is provisioned and registered in a Genesys Cloud… [More]
When updating PureCloud Softphone on a Windows 7 system or Windows 2008 R2 system, why do I receive an error?
The PureCloud Softphone install uses a driver that requires Microsoft SHA-256 certificates,… [More]
The global phone provisioning service creates a 1:1 association between the phone’s… [More]
Yes, but only if the call is directed to a DID or… [More]