FAQs: Nuance Mix bots

How can I select my text-to-speech voice in my Nuance Mix Bot?

The Nuance Bot uses the TTS Voice that you specify in the… [More]

How does barge-in work in Nuance Mix bots?

Barge-in is enabled by default for all channels globally for a Nuance… [More]

What happens when I don’t have a transition path for NO_INPUT and NO_MATCH events?

When no transition setup exists in a Nuance Mix flow, especially for… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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