FAQs: AWS Direct Connect for Genesys Cloud

Are there fees associated with adding AWS Direct Connect to Genesys Cloud?

Yes. AWS Direct Connect is an Amazon product and Amazon charges for… [More]

Can Genesys Cloud use the AWS CloudFront service?

Yes. Genesys Cloud utilizes a variety of different AWS services. One service… [More]

Can I use AWS Direct Connect with Genesys Cloud BYOC Cloud?

Yes. You can use AWS Direct Connect to improve connection quality. Direct… [More]

Do I need to have an AWS account to use AWS Direct Connect with Genesys Cloud?

Yes. To use AWS Direct Connect, you must have an AWS account…. [More]

Does AWS Direct Connect offer redundant connections for Genesys Cloud?

Yes. Each AWS Direct Connect connection consists of a single dedicated connection… [More]

Does Genesys Cloud work with both the Dedicated and Hosted connection options for AWS Direct Connect?

Yes. You can use either the Dedicated or the Hosted connection option… [More]

If I am not located in an AWS Direct Connect location, can I still get AWS Direct Connect to work with Genesys Cloud?

Yes. For more information see Amazon’s AWS Direct Connect Partners page.

Is Genesys Cloud compatible with AWS Direct Connect?

Yes. To improve your Genesys Cloud connection, you can use AWS Direct… [More]

Is Genesys Cloud compatible with AWS Direct Connect’s private virtual interface?

No. AWS offers two types of virtual interfaces through Direct Connect: private… [More]

Is Genesys Cloud compatible with AWS Direct Connect’s public virtual interface?

Yes. AWS offers two types of virtual interfaces through Direct Connect: private… [More]

What traffic from my network will go across an AWS Direct Connect connection?

Any traffic that is destined for services hosted out of AWS, including… [More]

Who should I contact for help with AWS Direct Connect?

While Genesys Cloud provides access to AWS Direct Connect, it is a… [More]

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.