FAQs: AWS Direct Connect for Genesys Cloud


Is Genesys Cloud compatible with AWS Direct Connect’s public virtual interface?

Yes. AWS offers two types of virtual interfaces through Direct Connect: private [More]

Can Genesys Cloud use the AWS CloudFront service?

Yes. Genesys Cloud utilizes a variety of different AWS services. One service [More]

Who should I contact for help with AWS Direct Connect?

While Genesys Cloud provides access to AWS Direct Connect, it is a [More]

Are there fees associated with adding AWS Direct Connect to Genesys Cloud?

Yes. AWS Direct Connect is an Amazon product and Amazon charges for [More]

If I am not located in an AWS Direct Connect location, can I still get AWS Direct Connect to work with Genesys Cloud?

Yes. For more information see Amazon’s AWS Direct Connect Partners page.

What traffic from my network will go across an AWS Direct Connect connection?

Any traffic that is destined for services hosted out of AWS, including [More]

Does AWS Direct Connect offer redundant connections for Genesys Cloud?

Yes. Each AWS Direct Connect connection consists of a single dedicated connection [More]

Do I need to have an AWS account to use AWS Direct Connect with Genesys Cloud?

Yes. To use AWS Direct Connect, you must have an AWS account. [More]

Is Genesys Cloud compatible with AWS Direct Connect’s private virtual interface?

No. AWS offers two types of virtual interfaces through Direct Connect: private [More]

Is Genesys Cloud compatible with AWS Direct Connect?

Yes. To improve your Genesys Cloud connection, you can use AWS Direct [More]

Can I use AWS Direct Connect with Genesys Cloud BYOC Cloud?

Yes. You can use AWS Direct Connect to improve connection quality. Direct [More]