FAQs: AWS Direct Connect for Genesys Cloud
Yes. AWS Direct Connect is an Amazon product and Amazon charges for… [More]
Yes. Genesys Cloud utilizes a variety of different AWS services. One service… [More]
Yes. You can use AWS Direct Connect to improve connection quality. Direct… [More]
Yes. To use AWS Direct Connect, you must have an AWS account…. [More]
Yes. Each AWS Direct Connect connection consists of a single dedicated connection… [More]
Does Genesys Cloud work with both the Dedicated and Hosted connection options for AWS Direct Connect?
Yes. You can use either the Dedicated or the Hosted connection option… [More]
If I am not located in an AWS Direct Connect location, can I still get AWS Direct Connect to work with Genesys Cloud?
Yes. For more information see Amazon’s AWS Direct Connect Partners page.
Yes. To improve your Genesys Cloud connection, you can use AWS Direct… [More]
No. AWS offers two types of virtual interfaces through Direct Connect: private… [More]
Yes. AWS offers two types of virtual interfaces through Direct Connect: private… [More]
Any traffic that is destined for services hosted out of AWS, including… [More]
While Genesys Cloud provides access to AWS Direct Connect, it is a… [More]