FAQs: AWS Direct Connect for Genesys Cloud

Is Genesys Cloud compatible with AWS Direct Connect’s public virtual interface?

Yes. AWS offers two types of virtual interfaces through Direct Connect: private… [More]

Can Genesys Cloud use the AWS CloudFront service?

Yes. Genesys Cloud utilizes a variety of different AWS services. One service… [More]

Who should I contact for help with AWS Direct Connect?

While Genesys Cloud provides access to AWS Direct Connect, it is a… [More]

Are there fees associated with adding AWS Direct Connect to Genesys Cloud?

Yes. AWS Direct Connect is an Amazon product and Amazon charges for… [More]

What traffic from my network will go across an AWS Direct Connect connection?

Any traffic that is destined for services hosted out of AWS, including… [More]

Does AWS Direct Connect offer redundant connections for Genesys Cloud?

Yes. Each AWS Direct Connect connection consists of a single dedicated connection… [More]

Do I need to have an AWS account to use AWS Direct Connect with Genesys Cloud?

Yes. To use AWS Direct Connect, you must have an AWS account…. [More]

Is Genesys Cloud compatible with AWS Direct Connect’s private virtual interface?

No. AWS offers two types of virtual interfaces through Direct Connect: private… [More]

Is Genesys Cloud compatible with AWS Direct Connect?

Yes. To improve your Genesys Cloud connection, you can use AWS Direct… [More]

Can I use AWS Direct Connect with Genesys Cloud BYOC Cloud?

Yes. You can use AWS Direct Connect to improve connection quality. Direct… [More]