FAQs: Security
Can customers perform automated testing, such as load or stress testing of Genesys Cloud?
Yes, Genesys supports customers’ need to perform automated testing but it does… [More]
Does Genesys Cloud offer security features to detect and prevent SIP-based and VoIP vulnerabilities?
Yes. Genesys Cloud has a proprietary border controller that supports (MTLS/SRTP) to… [More]
How do Genesys Cloud services provide customer data security?
The Genesys Cloud suite of products are built on Amazon Web Services… [More]
How does Genesys Cloud handle credentials?
Genesys Cloud understands that your credentials and secrets are sensitive information, and… [More]
How does Genesys Cloud handle email flagged as containing a virus?
Genesys Cloud processes inbound email through AWS Simple Email Service (SES), which… [More]
Is Genesys Cloud compliant with United States Section 889 of the National Defense Authorization Act?
The Genesys Cloud platform is built with a microservices architecture on top… [More]