FAQs: Security

Can customers perform automated testing, such as load or stress testing of Genesys Cloud?

Yes, Genesys supports your need to perform automated testing through our Automated… [More]

Does Genesys Cloud offer security features to detect and prevent SIP-based and VoIP vulnerabilities?

Yes. Genesys Cloud has a proprietary border controller that supports (MTLS/SRTP) to… [More]

How do Genesys Cloud services provide customer data security?

The Genesys Cloud suite of products are built on Amazon Web Services… [More]

How does Genesys Cloud handle credentials?

Genesys Cloud understands that your credentials and secrets are sensitive information, and… [More]

How does Genesys Cloud handle email flagged as containing a virus?

Genesys Cloud processes inbound email through AWS Simple Email Service (SES), which… [More]

Is Genesys Cloud compliant with United States Section 889 of the National Defense Authorization Act?

The Genesys Cloud platform is built with a microservices architecture on top… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.