Note: This article applies to Genesys Cloud SCIM (Identity Management).

When you unassign a user from the Genesys Cloud application in Okta, Okta changes the status of the user to inactive. The user in Genesys Cloud retains assigned roles if the user is reactivated. Both inactive and deleted users cannot access your Genesys Cloud organization. Genesys recommends deleting inactive users in Genesys Cloud to complete the process.

For information about Genesys Cloud SCIM (Identity Management), see About Genesys Cloud SCIM (Identity Management) and Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center).