Can I run Genesys Cloud Embeddable Framework or Genesys Cloud for Salesforce in multiple browser tabs?

Note: This article applies to Genesys Cloud Embeddable Framework and Genesys Cloud for Salesforce.

Yes, you can run Genesys Cloud Embeddable Framework or Genesys Cloud for Salesforce in multiple browser tabs, but you must be aware of the following limitations and requirements when using multiple browser tabs:

  • You can only run the integrations in up to 10 browser tabs.
  • You cannot use embedded interaction windows.

    If you have multiple instances of embedded interaction windows, then the integration does not work properly. For more information about this setting, see settings in the Genesys Cloud Developer Center, Configure call center settings, and Add an embedded interaction window.

  • You must configure the WebRTC Phone browser window to pop. 

    The WebRTC Phone window is a separate browser window that allows the integration to maintain connectivity as you navigate between browser tabs, close tabs, or refresh a tab. If the WebRTC Phone browser window is not configured to pop and you are running the client in multiple browser tabs, then you risk losing any connected interactions. Select the Pop WebRTC Phone window setting in the client and make sure that pop-up blocker in your browser is turned off. For more information about this window, see settings in the Genesys Cloud Developer Center, Change your WebRTC phone settings, Browser window for WebRTC phones, and Requirements for WebRTC phones.

For more information about the integrations, see About Genesys Cloud Embeddable Framework and About Genesys Cloud for Salesforce.