FAQs: Genesys Cloud Voice billing

Are all Genesys Cloud Voice calls billed regardless of whether they are answered by the customer?

No. Only calls answered by the customer’s IVR system, an agent, or… [More]

Do short duration calls and surcharges apply to outbound dialing calls?

Yes, outbound dialing calls are subject to the same rules for short… [More]

Do short duration surcharges apply to inbound calls?

No, short duration surcharges do not apply to any type of inbound… [More]

Do short duration surcharges apply to outbound international calls?

No, by default, the billing minimum for an international call is 30… [More]

Is there a surcharge for a short duration outbound call?

Yes, but a minimum of 100 calls have to be made during… [More]

What are the Genesys Cloud Voice outbound international calling rates?

Refer to the Genesys Cloud Voice pricing article for details.

What do NRC and MRC mean?

These acronyms appear in the tables that list the Genesys Cloud Voice… [More]

What is a short duration call?

Any customer-originated outbound US domestic completed call that is equal to or… [More]

What is the Genesys Cloud Voice billing increment for UK?

The billing increment is 6 seconds.

What is the Genesys Cloud Voice billing minimum for Canada inbound usage charges?

Within Canada the billing minimum for inbound is 6 seconds.

What is the Genesys Cloud Voice billing minimum for Canada outbound usage charges?

Within Canada the billing minimum for outbound is 6 seconds. For the… [More]

What is the Genesys Cloud Voice billing minimum for US and Canada inbound toll-free usage charges?

For Canada, the billing minimum is 30 seconds. For everywhere else, the… [More]

What is the Genesys Cloud Voice billing minimum for US and Canada inbound/outbound usage charges?

For the contiguous US, the billing minimum is 6 seconds. For everywhere… [More]

What is the Genesys Cloud Voice pricing for the U.S. and Canada?

Refer to the Genesys Cloud Voice pricing article for details.

When does the Genesys Cloud Voice billing cycle start and end?

The Genesys Cloud Voice billing cycle begins and ends at 7:00 UTC… [More]

When porting over a toll-free or DID number, is there still a NRC and MRC charge for those numbers?

Yes. If numbers are ported to Genesys Cloud, there is a one-time… [More]