FAQs: Outbound dialing
Can I use a single call rule set with multiple rules in place of multiple call rule sets?
It depends on how much you want to share across campaigns. The… [More]
Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?
When you configure the time zone in a contactable times set, you… [More]
Outbound dialing services are momentarily unavailable. What should I do?
This message indicates that a back-end service is at capacity, meaning that… [More]
What actions cause the campaigns dashboard statistics to reset?
The campaigns dashboard is a real-time view of all campaigns currently in… [More]
Where can a developer find information about outbound dialing?
Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center…. [More]
Why are calls taking a long time to get to agents?
To reduce the time for Genesys Cloud to deliver outbound calls to… [More]
Why are my short-duration calls being flagged by the wireless carriers even though my recipients have opted in to receive these calls?
When carriers see high-volume, short-duration calls at the network level, they can… [More]