FAQs: Outbound dialing

Can I use a single call rule set with multiple rules in place of multiple call rule sets?

It depends on how much you want to share across campaigns. The… [More]

Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?

When you configure the time zone in a contactable times set, you… [More]

Outbound dialing services are momentarily unavailable. What should I do?

This message indicates that a back-end service is at capacity, meaning that… [More]

What actions cause the campaigns dashboard statistics to reset?

The campaigns dashboard is a real-time view of all campaigns currently in… [More]

Where can a developer find information about outbound dialing?

Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center…. [More]

Why are calls taking a long time to get to agents?

To reduce the time for Genesys Cloud to deliver outbound calls to… [More]

Why are my short-duration calls being flagged by the wireless carriers even though my recipients have opted in to receive these calls?

When carriers see high-volume, short-duration calls at the network level, they can… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.