FAQs: Outbound dialing
It depends on how much you want to share across campaigns. The… [More]
Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?
When you configure the time zone in a contactable times set, you… [More]
The campaigns dashboard is a real-time view of all campaigns currently in… [More]
Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center…. [More]
To reduce the time for Genesys Cloud to deliver outbound calls to… [More]
Why are my short-duration calls being flagged by the wireless carriers even though my recipients have opted in to receive these calls?
When carriers see high-volume, short-duration calls at the network level, they can… [More]