FAQs: Outbound dialing

Why are calls taking a long time to get to agents?

To reduce the time for Genesys Cloud to deliver outbound calls to [More]

Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?

When you configure the time zone in a contactable times set, you [More]

Can I use a single call rule set with multiple rules in place of multiple call rule sets?

It depends on how much you want to share across campaigns. The [More]

What actions cause the campaigns dashboard statistics to reset?

The campaigns dashboard is a real-time view of all campaigns currently in [More]

Where can a developer find information about outbound dialing?

Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center. [More]