FAQs: Outbound dialing

Can I use a single call rule set with multiple rules in place of multiple call rule sets?

It depends on how much you want to share across campaigns. The… [More]

Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?

When you configure the time zone in a contactable times set, you… [More]

Outbound dialing services are momentarily unavailable. What should I do?

This message indicates that a back-end service is at capacity, meaning that… [More]

What actions cause the campaigns dashboard statistics to reset?

The campaigns dashboard is a real-time view of all campaigns currently in… [More]

Where can a developer find information about outbound dialing?

Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center…. [More]

Why are calls taking a long time to get to agents?

To reduce the time for Genesys Cloud to deliver outbound calls to… [More]

Why are my short-duration calls being flagged by the wireless carriers even though my recipients have opted in to receive these calls?

When carriers see high-volume, short-duration calls at the network level, they can… [More]

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.