FAQs: Outbound dialing

Can I use a single call rule set with multiple rules in place of multiple call rule sets?

It depends on how much you want to share across campaigns. The… [More]

Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?

When you configure the time zone in a contactable times set, you… [More]

Outbound dialing services are momentarily unavailable. What should I do?

This message indicates that a back-end service is at capacity, meaning that… [More]

What actions cause the campaigns dashboard statistics to reset?

The campaigns dashboard is a real-time view of all campaigns currently in… [More]

Where can a developer find information about outbound dialing?

Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center…. [More]

Why are calls taking a long time to get to agents?

To reduce the time for Genesys Cloud to deliver outbound calls to… [More]

Why are my short-duration calls being flagged by the wireless carriers even though my recipients have opted in to receive these calls?

When carriers see high-volume, short-duration calls at the network level, they can… [More]