FAQs: Outbound dialing

Can I use a single call rule set with multiple rules in place of multiple call rule sets?

It depends on how much you want to share across campaigns. The… [More]

What actions cause the campaigns dashboard statistics to reset?

The campaigns dashboard is a real-time view of all campaigns currently in… [More]

Where can a developer find information about outbound dialing?

Genesys Cloud developer tools are documented in the Genesys Cloud Developer Center…. [More]

Why are calls taking a long time to get to agents?

To reduce the time for Genesys Cloud to deliver outbound calls to… [More]