FAQs: Outbound dialing
Why are calls taking a long time to get to agents?
To reduce the time for PureCloud to deliver outbound calls to agents, [More]
Does the time zone in a contactable times set reflect the time zone’s local time or the contact center’s local time?
When you configure the time zone in a contactable times set, you [More]
Can I use a single call rule set with multiple rules in place of multiple call rule sets?
It depends on how much you want to share across campaigns. The [More]
What actions cause the campaigns dashboard statistics to reset?
The campaigns dashboard is a real-time view of all campaigns currently in [More]
Where can a developer find information about outbound dialing?
PureCloud developer tools are documented in the PureCloud Developer Center. This site [More]