FAQs: Genesys Cloud for Salesforce
In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because [More]
To run Genesys Cloud for Salesforce, you must have a Genesys Cloud [More]
Is the subject line for interactions in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk always automatically populated?
Usually. The integrations create subject lines for interactions when the interactions connect. [More]
No. Currently, the subject line is not customizable. Agents can manually override [More]
Absolutely! With Genesys Cloud for Salesforce, Genesys Cloud for Chrome, and Genesys [More]
When we click View in Salesforce on the Interaction Log window, why does the page sometimes refresh and sometimes not refresh?
This behavior varies depending on if you are in Sales or Service [More]
Before you can add a custom field to your Salesforce pages, you [More]
Genesys Cloud for Salesforce gathers data that you can add as default [More]
For the client to appear in Salesforce Lightning, change a few settings [More]
Genesys Cloud for Salesforce is based on the Salesforce Open CTI APIs, which [More]