FAQs: Mobile apps


Why are users missing expected functionality, such as the inbox or call controls?

A missing permission can cause this behavior. Add the General > Unified Communications permission to [More]

Why are users missing expected functionality, such as the inbox or call controls?

A missing permission can cause this behavior. Add the General > Unified Communications permission to [More]

How do notifications sync between the mobile app and the desktop or browser apps?

When you change your status in any app, that change synchronizes with [More]

What do I receive notifications for and how?

The Collaborate mobile app notifies you of one-to-one chat messages and of group chats [More]

How does my current location sync between the mobile app and the desktop or browser apps?

If you log in from multiple clients, then PureCloud reports your mobile [More]

How do notifications sync between the mobile app and the desktop or browser apps?

When your desktop browser app presence is Online or Busy, you do [More]

How can I add notes to a voicemail message?

To add a note, tap Add in the Notes section. Then type [More]

How can I check my voicemail messages from my mobile app?

Tap Menu and select Calls. Tap Voicemail. Tap the voicemail message that you want [More]

How do I make a conference call?

ap the menu and select Calls. On the Make Calls tab, tap Dialpad Action to call one [More]

How do I select a station?

The station you select with any app synchronizes with all other apps. [More]

Why do I still get mobile app notifications after I close PureCloud?

PureCloud mobile apps continue to push notifications unless you log out of [More]