FAQs: Mobile apps

Can an admin disable a user’s access to Genesys Cloud mobile apps?

Yes, an admin can deny access to the Genesys Cloud mobile apps…. [More]

How does my current geolocation sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then Genesys Cloud reports your… [More]

What does it mean to place calls with another app? Should I enable that option in Phone Settings for the desktop or web app if I want to place calls with Communicate?

This option allows you to make calls with third party-applications. Communicate is… [More]

What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?

Collaborate is a chat application that allows you to collaborate with your… [More]

Where can I find answers to frequently-asked questions about Collaborate for Android?

You can find a list of FAQs for Collaborate for Android… [More]

Where can I find answers to frequently-asked questions about Collaborate for iOS?

You can find a list of FAQs for Collaborate for iOS… [More]

Where can I find answers to frequently-asked questions about Communicate for Android?

You can find a list of FAQs for Communicate for Android… [More]

Where can I find answers to frequently-asked questions about Communicate for iOS?

You can find a list of FAQs for Communicate for iOS… [More]

Where can I find answers to frequently-asked questions about Genesys Tempo for Android?

You can find a list of FAQs for Genesys Tempo for Android… [More]

Where can I find answers to frequently-asked questions about Genesys Tempo for iOS?

You can find a list of FAQs for Genesys Tempo for iOS… [More]

Why do I still get mobile app notifications after I close Genesys Cloud?

Genesys Cloud mobile apps continue to push notifications unless you log out… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.