FAQs: Mobile apps


Why are Collaborate for iOS users missing expected functionality, such as the inbox or call controls?

A missing permission can cause this behavior with Collaborate for iOS. Add [More]

Why are Collaborate for Android users missing expected functionality, such as the inbox or call controls?

Missing permissions can cause this behavior with Collaborate for Android. Add the [More]

On Android devices, what do I receive notifications for and how?

Collaborate for Android mobile app notifies you of one-to-one chat messages and [More]

How does my current location sync between Collaborate for Android and the desktop or browser apps?

If you log in on multiple clients, then PureCloud reports your most [More]

How can I add notes to a voicemail message in Collaborate for Android?

To use Collaborate for Android to add a note, tap Add in [More]

How can I check my voicemail messages with Collaborate for Android?

To use Collaborate for Android to check voicemail messages, follow these steps: [More]

How do I make a conference call with Collaborate for Android?

To make a conference call with Collaborate for Android, follow these steps: [More]

How do I select a station with Collaborate for Android?

The station you select with any app synchronizes with all other apps. [More]

How does status sync between the mobile app and the desktop or browser apps?

When you change your status in any app, the change synchronizes with [More]

How do notifications sync between the mobile apps and the desktop or browser apps?

When your desktop browser app presence is Online or Busy, you do [More]

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then PureCloud reports your mobile [More]

Why do I still get mobile app notifications after I close PureCloud?

PureCloud mobile apps continue to push notifications unless you log out of [More]