FAQs: Architect

Can I block email from specific email addresses?

You can block specific email addresses from sending emails to your agents…. [More]

Can I flush queued audio sooner than flow termination or the next request for user input?

VXML’s queue-based architecture for playing audio is efficient and also key to… [More]

Do flow names have a character limit?

The maximum length of a flow name is 200 characters. The maximum… [More]

Do user prompt names have a character limit?

The maximum length of a user prompt name is 200 characters. The… [More]

Does Architect flush or play audio that is queued due to previous calls?

In Architect, three operations obtain user input: Menus Collect Input actions Bot… [More]

How can I create a flow that takes different paths depending on the holiday day?

In this example, we use the Thanksgiving holiday: To get the fourth… [More]

How can I improve the quality of the hold music I import?

When you import a music file, the conversion process can negatively affect… [More]

How can I select the Dialogflow text-to-speech voice?

To apply your preferred text-to-speech voice, in the Google Dialogflow console you… [More]

How can I use the new version of estimated wait time?

You can make estimated wait time requests just as you did previously,… [More]

How do I configure barge-in for my Google Dialogflow bot?

You can enable barge-in functionality for the Call Dialogflow Bot action in… [More]

How do I know if my flow is reaching the maximum size?

You can use the flow size indicator to check flow size. For… [More]

How do I send an SMS from an Architect call flow?

To configure agentless SMS notifications from an Architect flow: Create a data… [More]

How does barge-in work with audio?

The barge-in function allows user input, speech or DTMF, to interrupt the… [More]

How long can an Architect flow run?

As long as the system periodically detects caller input, for example, speech… [More]

How many actions can I run in a flow?

The maximum number of actions Architect runs per flow invocation is 10,000…. [More]

I only have a Communicate license. Can I set up a call flow in Architect?

You can set up basic call routing with a single Communicate license…. [More]

If I use a padded playback mode for estimated wait time, what happens when the estimated wait time enhancement releases?

Accuracy for the estimated wait time calculation improves overall. Any existing padding… [More]

Is the improved estimated wait time calculation behind a different API?

There are no changes to the Estimated Wait Time API other than… [More]

What is the maximum prompt file size?

The maximum prompt file size is 25 MB.

When does Architect force audio to flush?

At times, Architect forces audio to flush behind the scenes by injecting… [More]

When I use environments in a Google Dialogflow bot, can I remove an intent?

If you choose an environment in the Call Dialogflow bot action and… [More]

Why can’t I republish a user prompt after I update it?

Ensure you have the Architect > Flow > Publish assigned to your user role. This permission is… [More]

Why do I see a Google Dialogflow validation warning?

Do you see the following validation warning: “There are no Architect supported… [More]

Why does a flow I imported from another org shows validation errors?

Importing a flow from an outside organization may require some configuration updates;… [More]

Why don’t I see Architect bot flows?

Genesys Cloud subscribers can add Architect Dialog Engine, the Genesys native bot… [More]