FAQs: Architect
How does barge-in work with audio?
The barge-in function allows user input, speech or DTMF, to interrupt the [More]
Can I flush queued audio sooner than flow termination or the next request for user input?
VXML’s queue-based architecture for playing audio is efficient and also key to [More]
When does Architect force audio to flush?
At times, Architect forces audio to flush behind the scenes by injecting [More]
Does Architect flush or play audio that is queued due to previous calls?
In Architect, three operations obtain user input: Menus Collect Input actions Bot [More]
When I use environments in a Google Dialogflow bot, can I remove an intent?
If you choose an environment in the Call Dialogflow bot action and [More]
How do I configure barge-in for my Google Dialogflow bot?
You can enable barge-in functionality for the Call Dialogflow Bot action in [More]
How can I select the Dialogflow text-to-speech voice?
To apply your preferred text-to-speech voice, in the Google Dialogflow console you [More]
How do I send an SMS from an Architect call flow?
To configure agentless SMS notifications from an Architect flow: Create a data [More]
Why do I see a Google Dialogflow validation warning?
Do you see the following validation warning: “There are no Architect supported [More]
How long can an Architect flow run?
As long as the system periodically detects caller input, for example, speech [More]
How many actions can I run in a flow?
The maximum number of actions Architect runs per flow invocation is 10,000. [More]
How can I create a flow that takes different paths depending on the holiday day?
In this example, we use the Thanksgiving holiday: To get the fourth [More]
Why can’t I republish a user prompt after I update it?
Ensure you have the Architect > Flow > Publish assigned to your user role. This permission is [More]
What is the maximum prompt file size?
The maximum prompt file size is 25 MB.
How do I know if my flow is reaching the maximum size?
You can use the flow size indicator to check flow size. For [More]
I only have a Communicate license. Can I set up a call flow in Architect?
You can set up a basic IVR with a single Communicate license. Users [More]
Can I block email from specific email addresses?
You can block specific email addresses from sending emails to your agents. [More]
How can I improve the quality of the hold music I import?
When you import a music file, the conversion process can negatively affect [More]
Why does a flow I imported from another org shows validation errors?
Importing a flow from an outside organization may require some configuration updates; [More]