FAQs: Architect
Why don’t I see Architect bot flows?
Genesys Cloud subscribers can add Architect Dialog Engine, the Genesys native bot… [More]
If I use a padded playback mode for estimated wait time, what happens when the estimated wait time enhancement releases?
Accuracy for the estimated wait time calculation improves overall. Any existing padding… [More]
How can I use the new version of estimated wait time?
You can make estimated wait time requests just as you did previously,… [More]
Is the improved estimated wait time calculation behind a different API?
There are no changes to the Estimated Wait Time API other than… [More]
Do user prompt names have a character limit?
The maximum length of a user prompt name is 200 characters. The… [More]
Do flow names have a character limit?
The maximum length of a flow name is 200 characters. The maximum… [More]
How does barge-in work with audio?
The barge-in function allows user input, speech or DTMF, to interrupt the… [More]
Can I flush queued audio sooner than flow termination or the next request for user input?
VXML’s queue-based architecture for playing audio is efficient and also key to… [More]
When does Architect force audio to flush?
At times, Architect forces audio to flush behind the scenes by injecting… [More]
Does Architect flush or play audio that is queued due to previous calls?
In Architect, three operations obtain user input: Menus Collect Input actions Bot… [More]
When I use environments in a Google Dialogflow bot, can I remove an intent?
If you choose an environment in the Call Dialogflow bot action and… [More]
How do I configure barge-in for my Google Dialogflow bot?
You can enable barge-in functionality for the Call Dialogflow Bot action in… [More]
How can I select the Dialogflow text-to-speech voice?
To apply your preferred text-to-speech voice, in the Google Dialogflow console you… [More]
How do I send an SMS from an Architect call flow?
To configure agentless SMS notifications from an Architect flow: Create a data… [More]
Why do I see a Google Dialogflow validation warning?
Do you see the following validation warning: “There are no Architect supported… [More]
How long can an Architect flow run?
As long as the system periodically detects caller input, for example, speech… [More]
How many actions can I run in a flow?
The maximum number of actions Architect runs per flow invocation is 10,000…. [More]
How can I create a flow that takes different paths depending on the holiday day?
In this example, we use the Thanksgiving holiday: To get the fourth… [More]
Why can’t I republish a user prompt after I update it?
Ensure you have the Architect > Flow > Publish assigned to your user role. This permission is… [More]
What is the maximum prompt file size?
The maximum prompt file size is 25 MB.
How do I know if my flow is reaching the maximum size?
You can use the flow size indicator to check flow size. For… [More]
I only have a Communicate license. Can I set up a call flow in Architect?
You can set up basic call routing with a single Communicate license…. [More]
Can I block email from specific email addresses?
You can block specific email addresses from sending emails to your agents…. [More]
How can I improve the quality of the hold music I import?
When you import a music file, the conversion process can negatively affect… [More]
Why does a flow I imported from another org shows validation errors?
Importing a flow from an outside organization may require some configuration updates;… [More]