FAQs: Architect


How can I create a flow that takes different paths depending on the holiday day?

In this example, we use the Thanksgiving holiday: To get the fourth [More]

Why can’t I republish a user prompt after I update it?

Ensure you have the Architect > Flow > Publish assigned to your user role. This permission is [More]

What is the maximum prompt file size?

The maximum prompt file size is 25 MB.

How do I know if my flow is reaching the maximum size?

You can use the flow size indicator to check flow size. For [More]

I only have a Communicate license. Can I set up a call flow in Architect?

You can set up a basic IVR with a single Communicate license. Users [More]

Can I block email from specific email addresses?

You can block specific email addresses from sending emails to your agents. [More]

How can I improve the quality of the hold music I import?

When you import a music file, the conversion process can negatively affect [More]

Why does a flow I imported from another org shows validation errors?

Importing a flow from an outside organization may require some configuration updates; [More]