FAQs: Administrators
How do I send an SMS from an Architect call flow?
To configure agentless SMS notifications from an Architect flow: Create a data [More]
How can I estimate data storage requirements?
For more information on the expected data storage for an org based [More]
Will the Edge accept the Inbound Call in E.164 number format without the leading plus sign (+)?
Yes. If the site is configured with the default numbering plans, the [More]
Where do I find a list of features included in PureCloud licenses?
For PureCloud feature licensing information, see the PureCloud Pricing Guide on the [More]
How can I identify an Edge Mini or an Edge Micro?
The Edge Mini and the Edge Micro are physically identical in that [More]
How can I determine which Edge is powering my BYOC Premises configuration?
There are five Edge versions that you can be using in a [More]
Why can’t I find the chat group to receive webhook notifications?
You must be a member of owners-only or members-only PureCloud groups to [More]
How much storage do I have for my documents?
If you are using a PureCloud Communicate license, then you have 2TB [More]
Can we implement our own STUN/TURN server to proxy connections to PureCloud?
No. There is currently no way to use a private STUN/TURN server. [More]
How can I set up faxing for a user?
Add the Conversation > Fax > Send and Conversation > One Number Fax [More]
Can I make and receive calls when I am logged off of PureCloud?
If you have a physical phone set as your default phone, then [More]
How are faxes sent and received in PureCloud?
When a user sends a fax, PureCloud converts the file to TIF [More]
Can I use a trusted proxy certificate for content inspection with the Bridge Server?
No. Because the security provided by the Bridge Server depends on mutual [More]
What public IP addresses does PureCloud use?
PureCloud uses public IP addresses provided by Amazon. These public IP addresses [More]
Why is my Bridge Server disconnecting every 10 minutes?
The Bridge Server uses long-lived secure WebSocket connections for bi-directional communication with PureCloud. [More]
Why are some features not visible in the UI?
Note: The following PureCloud features currently require additional permissions settings to view: [More]
What permissions are not associated with a default role?
Some permissions are not associated with any default roles in PureCloud. For a [More]
Which additional roles do contact center agents and supervisors need?
Contact center agents and supervisors need extra roles assigned to them so they [More]
How can I record all phone conversations in PureCloud?
Go to Admin > Telephony > Trunks. In the Line Recording section, check the Enabled box. [More]
Why is a user not receiving calls through their assigned DID number or extension?
If a user has a DID number or extension assigned to them [More]
How can I enable voicemail for users?
To receive voicemail, a user must have the Voicemail > Voicemail > Receive permission [More]
Why do calls disconnect when routed to an inbound call flow?
Automatic speech recognition (ASR) is enabled by default for the starting menu [More]
How do I find my organization ID?
To view your organization ID, follow these steps: Click Admin Under Account [More]
How can I check for outages, availability, and the system status of PureCloud?
Click the link below for PureCloud’s operational, system availability, incident, and outage [More]
Why are calls not recording?
Call recording requires that Line Recording is enabled on the SIP trunk [More]