FAQs: Voice transcription
You can export transcripts from one or more interactions using the speech… [More]
The speech to text transcription model adapts and expands when phrases are added… [More]
Voice transcription – How do I make sure that custom words, product names, and brand names are transcribed correctly?
You can add new or custom words to the recognition engine lexicon… [More]
Voice transcription – Is voice transcription supported using third parties such as Amazon, Google, or Microsoft?
Third-party transcription engines are currently not supported.
Transcription accuracy rates can vary significantly within the contact center. Transcription accuracy is… [More]
The language model used within the Genesys voice transcription capability is trained based on contact center conversations. … [More]
Voice transcription – When I play back a recording the transcript time and the audio are not synchronized. What should I do?
Interaction player and transcription synchronization mismatches occur when there is a clock… [More]
Voice transcription – Why are there so many ellipses (…) in my voice transcriptions instead of words?
The transcription confidence filter dictates the frequency of finding ellipses (…), in… [More]