FAQs: Evaluations

Can I cancel the free service at any time?

Yes. We will remove your organization after a period of inactivity.

Can we evaluate the product for free before using it?

If you would like to request a trial of Genesys Cloud, visit Genesys… [More]

Does all our data move with us from the trial to the paid version?

Yes. Your data stays within your organization as you upgrade and add… [More]

How can I compare Genesys Cloud CX capabilities?

You can see the Expanded Plan comparison on the Genesys website. For… [More]

How long do we have to evaluate the product?

Trials are available for a limited time.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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