If the agent ended the interaction from a headset instead of the Genesys… [More]
The ability to respond to a SIP OPTIONS Ping from an SBC/Proxy… [More]
Do Genesys Cloud Edges have a built-in load balancing feature to distribute inbound calls among multiple Edges?
No, Genesys Cloud Edges do not have a built-in load balancing feature…. [More]
Yes. Edges in the Out-Of-Service state still receive automatic software updates. Automatic… [More]
See Eliminate the SIP proxy between the Edge and SIP provider.
No. Genesys decided to exit the hardware resale business and no longer… [More]
When a user sends a fax, Genesys Cloud converts the file to… [More]
There are five Edge versions that you can be using in a… [More]
To export Edge logs to USB memory use the LCD menu path… [More]
To find an Edge’s IP address: Click Admin. Under Telephony, click Edges…. [More]
To replace a Genesys Cloud Edge, see Replace the Edge.
Genesys Cloud phone redundancy operates as an active-active configuration. When a phone provisions… [More]
An Edge takes an average of between five to fifteen minutes to… [More]
Genesys Cloud can transform the calling and called party numbers sent on an… [More]
Genesys Cloud supports a number of SIP RFCs. You can find a… [More]
Call recording requires that Line Recording is enabled on the SIP trunk… [More]
Yes. If the site is configured with the default numbering plans, the… [More]