FAQs: Edges

If the agent ended the interaction from a headset instead of the Genesys… [More]

The ability to respond to a SIP OPTIONS Ping from an SBC/Proxy… [More]

No, BYOC Premises Edges do not have a built-in load balancing feature…. [More]

Yes. BYOC Premises Edges in the Out-Of-Service state still receive automatic software… [More]

Yes, in some cases. No, in other cases. Whether Genesys Cloud requires… [More]

No. Genesys decided to exit the hardware resale business and no longer… [More]

When a user sends a fax, Genesys Cloud converts the file to… [More]

There are five Edge versions that you can be using in a… [More]

To export logs from an offline BYOC Premises Edge to USB memory,… [More]

To find a premises-based Edge’s IP address: Click Admin. Under Telephony, click… [More]

To replace a hardware-based BYOC Premises Edge, see Replace a BYOC Premises… [More]

Genesys Cloud phone redundancy operates as an active-active configuration. When a phone provisions… [More]

An Edge takes an average of between five to fifteen minutes to… [More]

Genesys Cloud can transform the calling and called party numbers sent on an… [More]

An Edge group is a set of BYOC Premises Edge devices that… [More]

Genesys Cloud supports a number of SIP RFCs. You can find a… [More]

Call recording requires that Line Recording is enabled on the SIP trunk… [More]

Yes.  If the site is configured with the default numbering plans, the… [More]