FAQs: Edges

Does Genesys still sell hardware products for use in Genesys Cloud?

No. Genesys decided to exit the hardware resale business and no longer [More]

No, Genesys Cloud Edges do not have a built-in load balancing feature. [More]

Genesys Cloud supports a number of SIP RFCs. You can find a [More]

The ability to respond to a SIP OPTIONS Ping from an SBC/Proxy [More]

Yes. If the site is configured with the default numbering plans, the [More]

Yes. Edges in the Out-Of-Service state still receive automatic software updates. Automatic [More]

An Edge group is a set of Edge devices that are directly [More]

An Edge takes an average of between five to fifteen minutes to [More]

To find an Edge’s IP address: Click Admin. Under Telephony, click Edges. [More]

There are five Edge versions that you can be using in a [More]

If the agent ended the interaction from a headset instead of the Genesys [More]

See Eliminate the SIP proxy between the Edge and SIP provider.

To replace a Genesys Cloud Edge, see Replace the Edge.

When a user sends a fax, Genesys Cloud converts the file to [More]

Genesys Cloud phone redundancy operates as an active-active configuration. When a phone provisions [More]

Genesys Cloud can transform the calling and called party numbers sent on an [More]

To export Edge logs to USB memory use the LCD menu path [More]

Call recording requires that Line Recording is enabled on the SIP trunk [More]