FAQs: Beta program

Are Genesys Cloud betas open to everyone?

You can apply to any of the open betas advertised on Beta… [More]

Do all features go through beta?

Betas are most frequently conducted for customer-facing features, and less frequently used… [More]

How can I provide feedback and ask questions during a beta?

Visit the Beta HQ to provide feedback and receive timely information about… [More]

How do I sign up my organization for a beta?

Beta participation is open to all current Genesys customers. If you are… [More]

How does my organization get configured for a beta?

The Product Manager for the beta enables the beta features for the… [More]

What are the expectations of me during a beta?

During a beta you will be asked to provide feedback through specific… [More]

Where can I learn about betas?

There are many ways to learn about upcoming Betas. Beta HQ: This… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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