FAQs: Beta program

Are Genesys Cloud betas open to everyone?

You can apply to any of the open betas advertised on Beta… [More]

Do all features go through beta?

Betas are most frequently conducted for customer-facing features, and less frequently used… [More]

How can I provide feedback and ask questions during a beta?

Visit the Beta HQ to provide feedback and receive timely information about… [More]

How do I sign up my organization for a beta?

Beta participation is open to all current Genesys customers. If you are… [More]

How does my organization get configured for a beta?

The Product Manager for the beta enables the beta features for the… [More]

What are the expectations of me during a beta?

During a beta you will be asked to provide feedback through specific… [More]

Where can I learn about betas?

There are many ways to learn about upcoming Betas. Beta HQ: This… [More]

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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