Announcements
Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Deprecation: Mobile Messenger SDK for React Native apps | 2024-04-08 | 2024-07-08 |
Deprecation: Removal of Adobe data actions integration | 2024-02-14 | 2024-05-15 |
Deprecation: Legacy Co-browse and Screenshare | 2024-01-24 | 2024-06-30 |
Deprecation: Removal of ACD Web Chat | 2024-01-24 | 2024-06-30 |
Deprecation: Google Agent Assist for Genesys Cloud | 2024-01-24 | 2024-08-31 |
Deprecation: Using Internet Explorer 11 for Genesys Cloud authentication | 2023-12-13 | 2024-06-12 |
Deprecation: Active screen recordings UI | 2023-09-07 | 2024-05-20 |
Deprecation: Legacy alerting system | 2023-06-14 | 2024-06-03 |
Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions | 2023-03-15 | 2025-06-30 |
Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI | 2021-12-22 | Removal date postponed |
Deprecation: Auditing features in Documents | 2019-02-06 | Removal date postponed |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Audit data retention period | 2024-05-13 | TBD |
Genesys Cloud transfer features update | 2024-05-13 | TBD |
Japanese translation of Export reports inconsistency | 2024-05-13 | TBD |
Advanced Architect execution data capabilities | 2024-04-01 | TBD |
Genesys Cloud Voice rate card changes | 2024-02-28 | TBD |
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Nuance Recognizer ASR | 2024-02-22 | 2024-04-08 |
Web messaging content profile support | 2024-02-22 | 2024-04-08 |
Scheduled hybrid Genesys Cloud customer migrations | 2024-01-31 | 2024-02-28 |
Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |
Migration procedures and media tier updates | 2024-01-24 | 2024-02-28 |
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Article | Modified date (YYYY-MM-DD) |
Change summary |
---|---|---|
Genesys Cloud security bulletins | 2024-05-13 | Added revision history table. |
Genesys subprocessors | 2023-06-26 | Under Genesys Cloud, WEM 2.0, Predictive Engagement, and Genesys Hybrid Services, removed Threat Stack and added CrowdStrike. |
Genesys Cloud Services terms and conditions | 2024-01-24 | Updated Genesys Cloud Services EUA with Regional Clauses and Genesys Cloud Services EUA Addendum for Pointillist to align with previous updates. Updated the Genesys Cloud Services Agreement to correct formatting issues. Updated A3S Addendum and Pointillist Addendum to remove CX from the agreements. |
Genesys Cloud Customer Care | 2024-04-29 | Updated the Severity levels and the Target initial response times sections to be consistent with the Genesys Cloud Service Level Agreement. |
Genesys Cloud security policy | 2024-01-17 | Removed reference to CX from Genesys Cloud terms and conditions for security (Global) |
About ports and services for your firewall | 2024-05-13 | Added revision history table. |
Genesys Cloud Service Level Agreement | 2024-04-24 | Updated Credit Requests and Payment to include the requirement for a support case. Aligned severity level and response time definitions. |
Genesys Cloud privacy policy | 2023-02-15 | Updated the revision date. |
Genesys Cloud system requirements | 2024-02-28 | Reorganized the Supported web browser section and added a description and link to the Disable your browser’s sleep mode setting article. |