Genesys Cloud announcements
Genesys Cloud FedRAMP region announcements
Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
Platform
UI/UX
DeprecationReview early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| Genesys Cloud digital channels pricing updates | 2025-04-16 | - |
| AI-powered email routing and responses | 2025-04-07 | - |
| New permission for email sending in Genesys Cloud | 2025-03-31 | - |
| Support for SMS Messaging in the Philippines | 2025-03-31 | - |
| Changes to SMS Messaging in Iran | 2025-03-31 | - |
| SMS opt-out detection update | 2024-11-11 | - |
| Customer owned WhatsApp business account transfer in Genesys Cloud | 2024-11-04 | - |
| Article | Modified date (YYYY-MM-DD) |
Change summary |
|---|---|---|
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |
| Genesys subprocessors | 2025-03-24 | Defined subprocessors in the second paragraph. |
| Genesys Cloud Services terms and conditions | 2025-04-16 | Removed additional references to Pointillist. |
| Genesys Cloud Customer Care | 2024-04-29 | Updated the Severity levels and the Target initial response times sections to be consistent with the Genesys Cloud Service Level Agreement. |
| Genesys Cloud security policy | 2024-01-17 | Removed reference to CX from Genesys Cloud terms and conditions for security (Global) |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud Service Level Agreement | 2024-10-01 | Under Preliminary Troubleshooting, added a link to Genesys Cloud Customer Care. |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| Genesys Cloud system requirements | 2025-04-08 | Removed Genesys Cloud Supervisor Added Genesys Insights |
Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot | 2024-11-04 | 2027-05-31 |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| 2024 Genesys CIDR expansion and firewall requirements notification – FedRAMP | 2024-05-28 | 2024-08-26 |
| Deprecation: Current historical adherence query route | 2024-02-07 | 2024-07-08 |
| Deprecation: Legacy alerting system | 2024-09-16 | 2024-12-09 |
| Deprecation: BYOC Premises – Customer VM Solution | 2023-05-03 | 2025-01-27 |
| Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI | 2021-12-22 | 2025-03-31 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| Genesys Cloud digital channels pricing updates | 2025-04-16 | - |
| AI-powered email routing and responses | 2025-04-07 | - |
| New permission for email sending in Genesys Cloud | 2025-03-31 | - |
| Support for SMS Messaging in the Philippines | 2025-03-31 | - |
| Changes to SMS Messaging in Iran | 2025-03-31 | - |
| SMS opt-out detection update | 2024-11-11 | - |
| UK Longcode Registration Requirement for SMS | 2024-07-08 | - |
| Genesys Cloud transfer features update | 2024-05-13 | - |
| Japanese translation of Export reports inconsistency | 2024-05-13 | - |
| Genesys Cloud Voice rate card changes | 2024-02-28 | - |
| Migration procedures and media tier updates | 2024-01-24 | - |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Streamlined license usage logic for greater flexibility | 2025-01-20 | 2025-02-17 |
| Extended content search look back period | 2024-08-12 | 2024-10-07 |
| Genesys Cloud content delivery: transition to CloudFront URLs | 2024-07-08 | 2024-10-28 |
| Audit data retention period | 2024-05-13 | 2024-11-11 |
| Advanced Architect execution data capabilities | 2024-04-01 | 2024-07-22 |
| Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |
| Article | Modified date (YYYY-MM-DD) |
Change summary |
|---|---|---|
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |
| Genesys subprocessors | 2025-03-24 | Defined subprocessors in the second paragraph. |
| Genesys Cloud Services terms and conditions | 2025-04-16 | Removed additional references to Pointillist. |
| Genesys Cloud Customer Care | 2024-04-29 | Updated the Severity levels and the Target initial response times sections to be consistent with the Genesys Cloud Service Level Agreement. |
| Genesys Cloud security policy | 2024-01-17 | Removed reference to CX from Genesys Cloud terms and conditions for security (Global) |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud Service Level Agreement | 2024-10-01 | Under Preliminary Troubleshooting, added a link to Genesys Cloud Customer Care. |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| Genesys Cloud system requirements | 2025-04-08 | Removed Genesys Cloud Supervisor Added Genesys Insights |
