FAQs: Sentiment analysis
For voice transcripts, sentiment analysis is always automatically performed after transcription is… [More]
Sentiment analysis automatically highlights the exact moment when a customer conveys positive,… [More]
The customer sentiment score represents the customer’s overall sentiment from -100 to… [More]
Currently, sentiment analysis is based solely on textual content that conveys specific… [More]
The customer sentiment trend is determined by comparing the sentiment in the… [More]
Sentiment analysis – What should I do to make sentiment analysis available for email, chat, and messages?
To run sentiment analysis for digital interactions (email, chats, and messages), you… [More]