FAQs: Screen recording
No, Genesys Cloud can only record an agent’s screen during ACD interactions [More]
Genesys Cloud uses a range of ports for the secure transmission of [More]
Screen recording file size ranges from 3 MB/15 mins to 18 MB/15 mins. [More]
A single screen recording typically requires 150-250 kbps. Screen resolution and the [More]
Yes. If a screen recording policy applies to the current interaction, then [More]
Screen recordings use the WebM format. You can use any media player [More]
3 frames per second.