FAQs: Screen recording

Can I record an agent’s screen during non-ACD interactions?

No, Genesys Cloud can only record an agent’s screen during ACD interactions… [More]

How much bandwidth does screen recording require?

A single screen recording typically requires 150-250 kbps. Screen resolution and the… [More]

Is the agent’s screen recorded during a consult transfer?

Yes. If a screen recording policy applies to the current interaction, then… [More]

What file size can I expect for screen recordings?

Screen recording file size ranges from 3 MB/15 mins to 18 MB/15 mins…. [More]

What is the format of downloaded screen recordings?

Screen recordings use the WebM format. You can use any media player… [More]

What is the screen recording frame rate?

3 frames per second.

What ports does screen recording require?

Genesys Cloud uses a range of ports for the secure transmission of… [More]

Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Scroll to top