Can I use data actions with an on-premises solution?
Absolutely! You can use the AWS Lambda data actions integration and associated data actions to retrieve data from your on-premises solution through an AWS Lambda function in your AWS account. You can secure communication between Genesys Cloud’s virtual private cloud (VPC) and your AWS VPC, and between your AWS VPC and your on-premises solution. For more information, see Data actions with on-premises solutions overview, Workflow for data actions with on-premises solutions, Example AWS Lambda data action with on-premises solution.
For more information about the integration, see About the AWS Lambda data actions integration.