Contact center agents home
Check out the Introduction to Genesys Cloud for contact center agents course.
Agent interactions are the front-line exchanges between your company and its contacts.
Keep track of your performance with your scorecard and leaderboard, complete module assignments, and view feedback from your quality administrators or supervisors.
You can access your schedule from the agent dashboard. Here, you can view scheduling, out-of-adherence notifications, and submit and manage time-off requests.