Get started

Complete the agent training, log in, configure your settings, and learn about the agent dashboard.

Embedded clients

Learn about the Genesys Cloud for Salesforce, Genesys Cloud for Zendesk, Genesys Cloud for Chrome, and Genesys Cloud for Firefox embedded clients.

Interactions

Interact with your customers using calls and web chats, enter after call work information, and learn how to disposition interactions with wrap-up codes.

Performance management for agents

Access learning and development modules, evaluation feedback, and gamification. View your scorecard, peer performance, leaderboards, and schedule for the day.

Workforce management for agents

View your schedule, submit and manage time off requests, access time off notifications, and view out of adherence notifications.