Complete the agent training, log in, configure your settings, and learn about the agent dashboard.
Learn about the Genesys Cloud for Salesforce, Genesys Cloud for Zendesk, Genesys Cloud for Chrome, and Genesys Cloud for Firefox embedded clients.
Interact with your customers using calls, emails, messages, and web chats, enter after call work information, and learn how to disposition interactions with wrap-up codes.
Performance management for agents
Keep track of your performance with your scorecard and leaderboard, complete module assignments, and view feedback from your quality administrators or supervisors.
Workforce management for agents
View your schedule, submit and manage time off requests, access time off notifications, and view out of adherence notifications.