What should I do when new workforce management features release?
Genesys automatically migrates customers for each organization that use workforce management. The migration automatically adds the new configuration categories in workforce management with values based on each customer’s existing configuration. Immediately after the migration, the feature may look different, but nothing has been changed to impact how your current setup works. Genesys automatically makes the necessary configuration changes to enable the new features, while preserving the way your environment works today. As you learn and experiment with the new capabilities, you may eventually want to make some changes, but that is not necessary post migration.