What happens to an agent’s schedule and history if they move management units?
When you move an agent from one management unit to another, the schedule and adherence information remains with the original management unit. This process allows the supervisor to view the agent in the same spot on the schedule before they moved management units, for historical purposes. After the agent moves to another management unit, any new schedule and adherence information exist under the new management unit.
Time off requests, however, move with the agent to the new management unit. Time off requests are specific to agents, not management units, and should follow the agent with the move.