What is the difference between the single week view and the multiple weeks view in forecasting?
The single week view is carried over from the previous version of workforce management but it now supports up to 6 weeks of data, depending on the creation method used to create the forecast. Additional weeks can be viewed by selecting the right and left arrows on either side of the date range visible in the short-term forecast once it has been created. Granularity can now be viewed at 15 min, 30 min and 60 min levels.
The multi-week view shows the same data at a daily granularity level. Over time, this multi-week view will be enhanced to support longer forecasts as they become available. Modifications can be made on either view.