The transcription confidence filter dictates the frequency of finding ellipses (…), in transcriptions.

To change the number of ellipses in the transcript, you must lower your strictness level.

A lower strictness results in more words and fewer ellipses, since a higher number of transcription errors can be expected when a low transcription confidence level is set.

To lower the strictness level you must have administrator privileges. 

  1. Click Admin and select Quality > Speech and Text Analytics.
  2. Lower the Transcript Confidence Filter to 20.

If the number of ellipses in the transcripts is still large, repeat steps 1 and 2.

For more information, see Speech and text analytics settings.