Voice transcription – Why are there so many ellipses (…) in my voice transcriptions instead of words?

The transcription confidence filter dictates the frequency of finding ellipses (…), in transcriptions.

To change the number of ellipses in the transcript, you must lower your strictness level.

A lower strictness results in more words and fewer ellipses, since a higher number of transcription errors can be expected when a low transcription confidence level is set.

To lower the strictness level you must have administrator privileges. 

  1. Click Admin and select Quality > Speech and Text Analytics.
  2. Lower the Transcript Confidence Filter to 20.

If the number of ellipses in the transcripts is still large, repeat steps 1 and 2.

For more information, see Speech and text analytics settings.