Voice transcription – How do I increase the accuracy of voice transcription?

The speech to text transcription model adapts and expands when phrases are added to a topic. If there is an important term that is consistently misinterpreted in interaction transcriptions, you must perform the following to increase transcription accuracy:

  1. Add the term to the phrase list within a new or existing topic.
  2. Verify the specific topic is added to the topic list of the program used to transcribe the interactions.
 Note: Do not add phrases that include misspelt words or words you do not want transcribed.

For example, if the word COVID is regularly transcribed as covert, you should modify an existing topic, or create a new topic with phrases that contain the word covid. For instance, “tested for COVID,” “the COVID situation,” “COVID lockdowns,” and so on.

For more information, see Work with a phrase.