Dictionary management provides a means of improving recognition for business or domain-specific terms. Specific brands, words, or acronyms are transcribed based on the organization’s specifics. This feature allows customers to add terms to the dictionary, enhancing the transcription service’s likelihood of recognition.

Currently, this feature is exclusively available through the developer API. For more information, see the Dictionary Management API.

With the API, you specify organization-specific terms, provide example phrases, identify similar-sounding terms, and assign sensitivity boost for voice transcription. Boost values range from 1 to 10 and increase the term’s identification likelihood on a logarithmic scale.

Dictionary Management does not interfere with Topic Spotting, so users wanting to spot topics in interactions should continue to use the service. The service currently supports native voice transcription dialects. For more information, see Genesys Cloud supported languages.

After applying new terms, example phrases, similar-sounding terms, and boost levels through the API, it may take up to 30 minutes for the improvements to become effective.