Voice transcription – How much does Extended Voice Transcription Services cost?
Extended Voice Transcription Services is billed based on per minute usage. For every minute of voice transcription that occurs through Extended Voice Transcription Services, your organization will be billed based on your billed currency.
EVTS has no fair use allocation. Billing occurs once EVTS is used.
Note: EVTS is available for Genesys Cloud CX 1 and Genesys Cloud CX 2 Orgs as long as the Genesys Cloud CX 1 WEM Add-on II or Genesys Cloud CX 2 WEM Add-on I is enabled. When using EVTS, transcribed users will not be billed for Genesys Cloud CX 1 WEM Add-on II or Genesys Cloud CX 2 WEM Add-on I provided that Topic Spotting is not enabled for those interactions.
For more information, see Genesys Cloud fair use policy and Genesys Cloud pricing and concurrency update.