Voice transcription – How much does Extended Voice Transcription Services cost?

Extended Voice Transcription Services is billed based on per minute usage. For every minute of voice transcription that occurs through Extended Voice Transcription Services, your organization will be billed based on your billed currency.

EVTS has no fair use allocation. Billing occurs once EVTS is used.

Note:  EVTS is available for GC1 and GC2 Orgs as long as the WEM Add On is enabled. When using EVTS, transcribed users will not be billed for the WEM Add On provided that Topic Spotting is not enabled for those interactions.

USD CAD AUD NZD GBP EUR BRL JPY ZAR
0.020000 0.022000 0.026000 0.028000 0.014000 0.016000 0.080000 2.400000 0.284000

For more information, see Genesys Cloud fair use policy and Genesys Cloud pricing and concurrency update.