How do I choose appropriate strictness values when entering a topic phrase?

To determine the optimal strictness for a phrase, start with a default setting, then evaluate the captured events and adjust the strictness accordingly. Experimentation is key to finding the right balance between precision and recall.

Longer phrases with more meaningful words often require less strict matching. For example, a three-word phrase might match effectively with medium strictness (two out of three words), while a five-word phrase might only need three matches (medium-low strictness). The ideal strictness depends on the specific phrase and its intended use.

Below are some examples where adjusting strictness can either help or hinder your results, highlighting the importance of tweaking strictness for the best precision/recall tradeoff.

Topic Program phrase Found phrase Confidence Minimal strictness Notes

Contacted previously

Called the other day

Called there the other day

0.76

Medium

“there” makes this irrelevant to topic

Contacted previously

I’m calling back because

I’m calling because

0.67

MedLow

“back” is missing

Cancel mention

There is no way to cancel it

There is no way

0.67

MedLow

“cancel” is missing

Cancel mention

Go ahead and cancel

Go ahead and

0.69

MedLow

“cancel” is missing

Topic Program phrase Found phrase Confidence Minimal strictness Notes

Contacted previously

I called a while ago

Called a little while ago

0.690

MedLow

“little” was added. “I” is stop word

Contacted previously

I spoke to another person

Person I spoke to

0.690

MedLow

“another” is missing

Cancel mention

Want to cancel

Want to just cancel

0.68

MedLow

“just” was added

Cancel mention

Cancel the order

Cancel the money order

0.69

MedLow

“money” was added