FAQs: Voice transcription
How do I choose appropriate strictness values when entering a topic phrase?
To determine the optimal strictness for a phrase, start with a default… [More]
Voice transcription – Can I download a voice transcript?
You can export transcripts from one or more interactions using the speech… [More]
Voice transcription – How do I make sure that custom words, product names, and brand names are transcribed correctly?
A variety of factors can affect transcription accuracy. For more information, see… [More]
Voice transcription – How does Extended Voice Transcription Services provide customer data security?
Extended Voice Transcription Services streams media outside of Genesys Cloud to a… [More]
Voice transcription – How much does Extended Voice Transcription Services cost?
Extended Voice Transcription Services is billed based on per minute usage. For… [More]
Voice transcription – Is voice transcription supported using third parties such as Amazon, Google, or Microsoft?
Genesys Cloud uses its own native transcription engine and includes Extended Voice… [More]
Voice transcription – What is dictionary management ?
Dictionary management provides a means of improving recognition for business or domain-specific… [More]
Voice transcription – What is the accuracy of voice transcription and how do I increase it?
A variety of factors can affect transcription accuracy. For more information, see… [More]
Voice transcription – What is the difference between Genesys Cloud Voice Transcription and Extended Voice Transcription Services
Both Genesys Cloud Voice Transcription and Extended Voice Transcription Services (EVTS) can… [More]
Voice transcription – What is the expected latency and level of accuracy for voice transcription?
Within Genesys Cloud, audio is transcribed in near real time, with a… [More]
Voice transcription – What makes Genesys voice transcription unique and better than third parties?
The language model used within the Genesys voice transcription capability is trained based on contact center conversations. … [More]
Voice transcription – When I play back a recording the transcript time and the audio are not synchronized. What should I do?
Interaction player and transcription synchronization mismatches occur when there is a clock… [More]
Voice transcription – Why are there so many ellipses (…) in my voice transcriptions instead of words?
The transcription confidence filter dictates the frequency of finding ellipses (…), in… [More]
