FAQs: PureCloud Voice
Yes. If numbers are ported to PureCloud, there is a one-time NRC [More]
What happens when the user flags the call? Can I as an administrator see the flag in reports? Or is it just information for Genesys?
In Performance > Interactions, PureCloud Supervisors can see that an agent or [More]
You can download your usage reports to see details about prior usage. [More]
No. There is currently no way to use a private STUN/TURN server. [More]
Calls from PureCloud Voice must have a valid number associated with them. [More]