There could be any number of reasons why Genesys Cloud Voice is not be able to verify a location. to investigate the issue, use this list of the most common causes.

  • Ensure that the address is free from typos or other common errors.
  • Ensure that any extra information, such as suite or floor numbers, is provided only on the Address 2 line. Only the street address should be on the Address 1 line.
  • Try verifying the address using internet services, such as Google Maps. Specifically, check for alternative road names or directional specifiers.
  • Verify that the address is in a country serviced by Genesys Cloud Voice. For more information, see Genesys Cloud Voice global coverage requirements and restrictions.
    Note: Since Genesys Cloud only uses verified addresses for Genesys Cloud Voice services, Genesys cannot assist with verification for addresses in countries not supported by Genesys Cloud Voice.

If Genesys Cloud Voice is still unable to verify your location, contact Genesys Cloud Voice support, and provide the following information:

For more information, see see Address verification overview