Postal verification confirms that the address is known to the postal service for the country/jurisdiction and is accepted as a valid address for delivering mail. Genesys Cloud uses vendor partners to provide postal verification.

Emergency verification confirms that the exact geographical location of the address is known to emergency responders, so that responders can locate the caller if an emergency occurs. Emergency verification is provided directly by the carrier that delivers the call to the emergency responders. The nature and process of that verification varies by jurisdiction.

For more information, see Address verification overview.