Genesys has made every reasonable effort to institute industry best practices and we welcome the development and deployment of meaningful technical standards, including the STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using toKENs) protocols, that will further advance that effort. We are currently tracking the advancement of these protocols with our regulatory team and underlying providers. 

For more information, see Genesys Cloud support of the STIR/SHAKEN mandate