How many External Contacts can I have? Is there a limit?

You can have up to 10 million managed entities in your Genesys Cloud organization. You have any combination of entities as long as the total number of entities is equal to or less than 10 million. The following are examples of some valid combinations:

  • 2.5 million external contacts + 2.5 million external organizations + 2.5 million notes + 2.5 million relationships
  • 5 million external contacts + 5 million external organizations + 0 notes + 0 relationships

If you need more managed entities, contact Genesys Cloud Support.