How many External Contacts can I have? Is there a limit?

You can have up to 10 million managed entities in your Genesys Cloud organization. You have any combination of entities as long as the total number of entities is equal to or less than 10 million. The following are examples of some valid combinations:

2.5 million external contacts + 2.5 million external organizations + 2.5 million notes + 2.5 million relationships
5 million external contacts + 5 million external organizations + 0 notes + 0 relationships

If you need more managed entities, contact Genesys Cloud Support.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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