Where can I find the External Contacts sample CSV bulk import file?

Genesys Cloud provides a sample CSV file to help you format the information properly for your external contacts and organizations. To ensure the file is always up to date, the sample CSV file resides in Genesys Cloud.

Use these steps to download the file.

Contact

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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