How do I add or merge a communication channel to an existing External Contact?

Feature coming soon: Single customer view. This feature is currently available in select regions.

You can add an email address, phone number, or other communication channel to an existing External Contact. 

In an active interaction, follow these steps:

  1. To search for an existing contact, type the name of the contact in the Search for a Contact… field.
  2. From the results, click Select Contact for the contact record that you want to add the new channel to.